Emoticonnect -

Why know the emotions and expectations you generate in your customers?

With its emotional and predictive technology, Emoticonnect provides you with data on the real impact of your brand, on your target customer, your employees in order to optimize well-being and positive performance.

Cutting-edge analysis, combined with neuro-cognitive sciences , improving your customer experience, your image and giving you key and concrete areas for improvement.

Know, centralize, improve, create and perform to better communicate, reassure, pamper and above all preserve.

Data on the web

Emotional analysis

and classification

Sarah commented on your post

Detailed audit

Competitive positioning & scoring

The analysis topic of your choice

Scoring on emotions and predictions generated by broadcast messages

Operational improvement areas and team follow-up

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See an example

How does it work?

What a good plan

"We are delighted to collaborate with MaComAgency. Their in-depth emotional analysis, based on the Emoticonnect tool, combining semantic analysis and cognitive sciences, allowed us to deeply probe the reactions and expectations of our customers towards our products and our brand. Thanks to this expertise, we were able to refine our content strategy, align our actions with the real needs and desires of our audience."

Paris La Defense Arena

“With memorability as the pillar of our customer strategy, Paris La Défense Arena is collaborating with MaComAgency and is equipping itself with unique technology to best prepare for the expectations of its future spectators in order to make Taylor Swift's 4 dates a memorable success”

B Signature Hotels & Resorts

"The tool allows for a quick and concise overview of customer experience and brand perception. It highlights strengths as well as areas for improvement across different services."

Testimonials

Happiness

Trust

Surprise

Anticipation

Disgust

Sadness

Fear

Anger

What emotions are we able to decipher?

We have no limits!
We were inspired by the work of a scientist called Robert Plutchik and more specifically his wheel of emotions. This allows us to classify the different emotional reactions that exist into 8 large families.

Understand your customers' emotions, expectations and behaviors

thanks to emotional and predictive intelligence.

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It will allow you to follow in real time the emotions of your customers and employees to, for example, adjust marketing actions. You will also be able to read performance axes, ask questions to our Émobot, compare yourself to the competition, etc.