Question 1

What is Emoticonnect?

Accepted Answer

Emoticonnect is an augmented emotional intelligence platform developed in collaboration with CNRS researchers. It captures, analyzes, and translates emotional signals from multiple sources (social media, customer feedback, internal interactions) to help companies better understand their audiences, prevent risks, and enhance their impact.

Question 2

Who is Emoticonnect for?

Accepted Answer

Our solutions are aimed at:

• HR teams , to detect weak signals of stress or disengagement.
 • Marketing and communications managers , to create more accurate and emotionally aligned campaigns.
 • Leaders and strategists , to make better informed decisions.

• Risk prevention stakeholders , particularly in mental health.

Question 3

How does the emotional analysis technology work?

Accepted Answer

Our AI “Jacqueline” analyzes thousands of emotional signals by cross-referencing language, tone, context, and behavioral patterns. The tool is based on a combination of computational linguistics, predictive AI, and research in emotional neuroscience.

Question 4

Where does the analyzed data come from?

Accepted Answer

The data processed comes from open sources (social networks, forums, public reviews), customer verbatims, internal surveys, as well as written interactions (emails, internal chats) according to needs and authorizations.

Question 5

Are the data anonymized?

Accepted Answer

Emoticonnect complies with GDPR standards and ensures secure, ethical, and anonymized data processing. No personal or identifiable data is used without explicit consent.

Question 6

What is the scientific basis of the solution?

Accepted Answer

Our solution was co-developed with CNRS-affiliated laboratories, based on work in neuroscience, sociolinguistics, and applied AI. It has received awards from several institutions, including ESSEC, for its responsible impact.

Question 7

What are the deliverables or concrete results?

Accepted Answer

• Emotional mapping of your audiences
 • Predictive alerts on the risks of tension, burnout or bad buzz
 • Indicators of the emotional impact of your campaigns
 • Strategic recommendations on your HR, marketing or communication actions

Question 8

Can Emoticonnect be integrated with other tools?

Accepted Answer

Yes. Emoticonnect offers an API that allows you to integrate our analytics into your CRM, survey tools, feedback platforms, or internal dashboards.

Question 9

How to get started with Emoticonnect?

Accepted Answer

You can :
 • Subscribe to a monthly or annual subscription via our platform
 • Opt for a one-off emotional audit
 • Integrate our API into your existing systems
 • Or benefit from personalized support according to your sector

Question 10

Do I need a setup point to use Emoticonnect?

Accepted Answer

Yes, a setup brief is essential to ensure optimal reading of emotional and contextual data. This initial brief allows you to calibrate the AI according to your sector, your business challenges, your communication channels, and your priority objectives (HR analysis, voice of the customer, crisis management, etc.). This ensures a more refined, more relevant, and better contextualized interpretation of the emotional signals detected.

Question 11

Who is Jacqueline?

Accepted Answer

Jacqueline is our AI agent. She's trained to detect, understand, and communicate back to you the emotions implicit in human interactions and weak signals related to mental health. She helps you anticipate, soothe, and strengthen—accurately and appropriately.